Fees & Policies

Therapy and Workshop Fees

We offer a wide range of therapy services that vary in cost. Full-service providers offer a variety of fees depending on the provider selected and your budget. Sessions may be available on a sliding scale. Make sure to discuss therapy fees during your consultation call. Please contact us if you have questions about our rates.

  • Registered Therapist $200

    We offer a sliding scale for this service, depending on your individual circumstances. Please reach out to discuss what options may be available to you.

  • Registered Therapist $200

    We offer a sliding scale for this service, depending on your individual circumstances. Please reach out to discuss what options may be available to you.

  • Registered Therapist $200

    We offer a sliding scale for this service, depending on your individual circumstances. Please reach out to discuss what options may be available to you.

  • Workshops vary in price, depending on length and size of group: $500-$3500

  • Most groups are $120 per person per session. Most groups are 8-10 sessions in length

  • Please contact us directly for packages and pricing.

Cancellation Policy

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. You can modify your appointment by signing onto the client portal or by contacting your therapist directly. If you are trying to cancel your appointment with less than 24 hours; notice, you will not be able to cancel on OWL Practice. Please reach out to your therapist to avoid a missed appointment fee.

Late cancellations will result in a charge equivalent to %50 of the session fee.

Missed appointments will result in a charge of %100 of the session fee.

  • Cancellations made with less than 24 hours’ notice are considered late cancellations. In such cases, your provider will charge 50% of the session fee, which is due on the day of the originally scheduled appointment.

    Once payment is received, an e-receipt will be emailed to you and will also be available through your client portal.

    Please be aware that most insurance providers and third-party payers do not cover fees for late cancellations, and this cost will be your personal responsibility.

  • If you do not attend your session and have not cancelled in advance, it will be considered a missed appointment. If you are more than 15 minutes late without prior notice, the session will be marked as missed, and you will be charged 100% of the session fee.

    This fee is due on the same day as the originally scheduled appointment. Once payment is received, an e-receipt will be emailed to you and will also be available through your client portal.

    Please note that most insurance providers and third-party payers do not cover missed appointment fees, and this charge will be your personal responsibility.

  • In the event of an emergency with less than 24 hours’ notice, exceptions to the cancellation policy may be made. If you are experiencing a medical emergency, the cancellation fee will be waived—as long as you notify your provider. Communication is essential in these situations.

    In alignment with Lifeline for the Frontline's policies, your provider will also make every effort to give at least 24 hours’ notice if they need to cancel or reschedule your appointment. While emergencies can happen on both sides, your provider is committed to notifying you as promptly as possible in such cases.

Insurance-Related Information

We have compiled other relevant information related to therapy below. If you still have questions, we welcome you to get in touch with us!

  • If you have private health insurance, we recommend contacting your provider before your first session to confirm what your plan covers. You can also review your extended benefits to see if counselling services are included under a Registered Social Worker (RSW) with a Master of Social Work (MSW) or a Registered Psychotherapist (RP) with a Master of Counselling Psychology (MACP).

    Your insurer may request confirmation that your therapist is registered. You can verify registration through the appropriate professional bodies:

  • We offer direct billing with BlueCross/Blueshield and Veterans Affairs, and Non-Insured Health Benefits (NIHB). Should you have a different insurance provider you can submit your electronic receipt to your provider for reimbursement as long as your benefits approve a Registered Social Worker (RSW) or Registered Psychotherapist (RP)

  • If you’re not covered for therapy through student benefits or an extended health care plan, you may still be able to claim your sessions as a medical expense on your taxes. After each appointment, you’ll receive a registered receipt by email with all the details required for tax purposes.

    For more information on eligible medical expenses, visit the Canada Revenue Agency (CRA) website.

Commonly Asked Questions

  • The first session is typically focused on getting to know you—your goals, challenges, and what brought you to therapy. Your therapist will also explain how the process works and answer any questions you have.

  • Both Social Workers (RSWs) and Psychotherapists (RPs) are trained mental health professionals who provide therapy.

    • Social Workers often have a Master of Social Work (MSW) degree and take a holistic, systems-based approach that considers the broader social and environmental context of your life.

    • Psychotherapists usually have a Master of Counselling Psychology (MACP) or a related degree and may focus more specifically on emotional, psychological, and behavioural concerns.

    Both are qualified to provide evidence-based therapy and are regulated in Ontario—RSWs by the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and RPs by the College of Registered Psychotherapists of Ontario (CRPO).

  • We accept payment via e-transfer to lifelineforthefrontline@gmail.com, cash or credit card. You are required to have a credit card online before your first session. You will be provide with an electronic invoice once payment is received.

  • Most sessions are 50 minutes in length, although some services (like couples or family therapy) may run longer depending on your needs.

  • This varies depending on your situation. Some clients come weekly, others biweekly, and some check in monthly. You and your therapist will decide what makes the most sense for your goals.

  • Yes. Everything you share is confidential, with a few exceptions as required by law (e.g., risk of harm to self or others, or legal obligations to report child or elder abuse).

  • No referral is needed. You can reach out directly to book a session.

  • A strong therapeutic relationship is key to successful therapy. If after a few sessions it doesn’t feel like the right match, you can discuss this with your therapist or explore working with someone else—it’s important that you feel safe and supported.

  • Some therapists offer sliding scale rates or reduced-fee spots. If you require a reduced fee please contact us by clicking the link below.

  • Therapy can support you with a wide range of concerns including anxiety, depression, trauma, stress, relationship difficulties, grief, life transitions, and more.

    If you are a first responder or frontline professional we offer specialized services to navigated the additional challenges of these professions.